TRAINING AND DEVELOPMENT COURSES

A Zoom course you can do at home with an interactive live facilitator.

This workshop will provide all attendees with an opportunity to engage with the trainer and other participants, expanding on the learning process through sharing experiences and asking questions.

Topics covered will include:

• Time management strategies:
  • Planning processes
  • Exercising conscious control of time spent on specific activities,
• The 5am Club
• The careful art of delegation
• Recognising your procrastination habits
• How to get your inner cheerleader working

On completion of the course attendees will have an improved understanding on how to increase effectiveness, efficiency, and productivity.

Course Prerequisites: A working computer with a microphone and speaker installed. A link will be sent to you after registering.

A Zoom course you can do at home with an interactive live facilitator.

This workshop will provide all attendees with an opportunity to engage with the trainer and other participants, expanding on the learning process through sharing experiences and asking questions.

Topics covered include:

Company Policy

• Understanding best practice with your company
• Utilising company resources during and after a call ie CRM

Incoming Calls

• How to practise active listening to ensure you are meeting the caller’s expectations
• How to build rapport with the caller

Outgoing Calls

• How to practice assertiveness to achieve the purpose of your call

Scripts

• The Power of a Script
• The importance of making the script your own

How to ‘finish’ a call

Course Prerequisites: A working computer with a microphone and speaker installed. A link will be sent to you after registering.

A Zoom course you can do at home with an interactive live facilitator.

This workshop will provide all attendees with an opportunity to engage with the trainer and other participants, expanding on the learning process through sharing experiences and asking questions.

Topics covered include:

• How to be assertive without being aggressive
• How to assert your point of view or rights without threatening someone else’s rights or point of view
• How to be assertive without being submissive
• Developing behaviours that provide you with the ability to confidently make a statement

Upon completion of the course attendees will have strategies they can immediately implement in their relationships and interactions with others.

Course Prerequisites: A working computer with a microphone and speaker installed. A link will be sent to you after registering.

Scripts

• The Power of a Script
• The importance of making the script your own

How to ‘finish’ a call

Course Prerequisites: A working computer with a microphone and speaker installed. A link will be sent to you after registering.

A Zoom course you can do at home with an interactive live facilitator.

This workshop will provide all attendees with an opportunity to engage with the trainer and other participants, expanding on the learning process through sharing experiences and asking questions.

Topics covered include:

• How active listening can improve your effectiveness at work and at home

• Strategies for improving your retention of information and demonstrating comprehension

• Understanding the difference between active listening and other techniques such as reflective listening or empathic listening.

Upon completion of the course attendees will have strategies they can immediately implement in their relationships and interactions with others.

Course Prerequisites: A working computer with a microphone and speaker installed. A link will be sent to you after registering.